Vision

The Crowne Plaza Zurich's 365 rooms and comprehensive range of services for restaurants, meetings, conferences and fitness & spa facilities exceeds the expectations of our guests through outstanding service and excellent value for money. We are regarded as one of the biggest and most successful 4-star business hotels in Switzerland.

OUR ETHOS

ECONOMICAL APPROACH

• We strive to get the best return for our investment without sacrificing our quality goals. 
• We take a cost-conscious approach at every level. 
• Our good money-management enables us to carry out any investments or renovations that are needed.

CUSTOMER ORIENTATION

• Our professional attitude, discretion, courtesy and helpfulness enable us to provide our guests with the experience of a pleasant atmosphere they will take with them and happily share with others. 
   

QUALITY ORIENTATION

• A constantly improved and functional QMS is an added-value benefit for our company. 
• We constantly adapt our quality standards and our products to the needs of our guests and our staff.
• The outstanding service level we strive to attain is achieved by ongoing training.

EMPLOYEE ORIENTATION

• Our organisational culture fosters the principle of subsidiarity (personal responsibility). 
• Regular staff meetings enable us to achieve an active dialogue between staff and management. 
• We promote employee development tailored to company requirements.

MAINTENANCE

• We conduct our business with concern for the environment and we are aware of the ecological and ethical responsibilities incumbent on us. We take into account and fulfil our statutory obligations.
• Maintenance of the infrastructure / equipment is given top priority. 
• We strive to ensure the operational safety of our systems and equipment.

PARTNERSHIP / SUPPLIERS

• Quality and value-for-money determine our attitude to our partners. 
• We demand certain requirements for products and services and we utilize synergies with our sister hotels.